Question 1

Where in Shawnigan Lake are you located?

Accepted Answer

Integral Health & Wellness is located at 101-1760 Shawnigan Lake – Mill Bay Road (not to be confused with 1760 Shawnigan Lake Road) in the heart of Shawnigan Lake Village. We are on the corner of Shawnigan Lake – Mill Bay Road and Dundas Road across from Oma’s Bakery.

Reach out to us by phone, email or through our appointment scheduling.

Clinic: (250) 929-6116

Fax: (250) 929-6118

Question 2

What do I need to know about my first visit?

Accepted Answer

Prior to your first visit for your appointment, we will send you an online intake form to complete before arriving. If you are unable to fill out the online intake form you should plan to arrive 15 minutes early to your first appointment.

The forms include contact information, health-history questionnaire, reason for seeking treatment and information for any health insurance you would like billed.

Question 3

Is my personal information secure?

Accepted Answer

Yes! Your healthcare records are kept secure at Integral Health & Wellness on behalf of our practitioners in accordance with BC law Freedom of Information and Protection of Privacy Act (FIPPA), public sector and the Personal Information Protection Act (PIPA), private sector.

Question 4

What should I wear?

Accepted Answer

For Athletic Therapy and Osteopathy treatments wear clothing that is comfortable and easy to move in. For Acupuncture and Massage Therapy treatments it will depend on you, the patient and what you are comfortable with.

While most Acupuncture and Massage Therapy rely on skin-to-skin contact to be effective, your comfort comes first and our practitioners will accommodate you.

All treatments are done using appropriate draping techniques, and your privacy will be respected.

Question 5

Do you do direct billing?

Accepted Answer

Direct billing is available depending on your provider. In order to access your benefits through individual provider web portals we will need your consent.

Question 6

How much coverage do I have left? Can you check?

Accepted Answer

The amount you pay depends on your provider and deductible and benefits: portals are much like a credit card terminal, and we cannot see how much of your annual amounts are available.

Question 7

Do we accept Worksafe claims?

Accepted Answer

No, at this time we do not accept Worksafe claims.

Question 8

What is your cancellation policy?

Accepted Answer

At integral Health & Wellness we have a 24-hour cancellation policy. If you are unable to make an appointment and give less than 24-hour notice the full amount of your appointment will be charged.

Please let us know as soon as possible when you are unable to make an appointment. You can easily cancel any appointment by logging into your account, emailing us or calling us.

Question 9

What if I miss my appointment?

Accepted Answer

Missing your appointment would be considered a late cancellation. All appointments missed or cancelled with less than 24 hours’ notice will be subject to the full cost of the appointment.

Question 10

What if I am late for my appointment?

Accepted Answer

Please do your best to inform us of your ETA if you know you’re going to be unavoidably late. We would rather you come in for some treatment if possible.

Question 11

Are tips expected?

Accepted Answer

No, unlike in a spa setting where tips are accepted, it is not necessary to tip a healthcare practitioner in a clinical setting.

Question 12

I booked a 60-minute appointment. Will I get 60-minutes of hands-on treatment?

Accepted Answer

No, as healthcare professionals our practitioners take your health seriously. In order to provide you with the best possible care all appointments will have some time allotted to interview, assessment and follow-up.

This time usually can be anywhere from 5-15 minutes but varies depending on your needs and the therapists discretion.

Contact Integral
Health & Wellness

Welcome to the Clinic

Frequently Asked Questions

FAQs

Where in Shawnigan Lake are you located?

What do I need to know about my first visit?

Is my personal information secure?

What should I wear?

Do you do direct billing?

How much coverage do I have left? Can you check?

Do we accept Worksafe claims?

What is your cancellation policy?

What if I miss my appointment?

What if I am late for my appointment?

Are tips expected?

I booked a 60-minute appointment. Will I get 60-minutes of hands-on treatment?

Centrally Located for Your Convenience

Better Health & Wellness is Our Mission

Contact Integral Health & Wellness

Welcome to the Clinic

Frequently Asked Questions

FAQs

Where in Shawnigan Lake are you located?

What do I need to know about my first visit?

Is my personal information secure?

What should I wear?

Do you do direct billing?

How much coverage do I have left? Can you check?

Do we accept Worksafe claims?

What is your cancellation policy?

What if I miss my appointment?

What if I am late for my appointment?

Are tips expected?

I booked a 60-minute appointment. Will I get 60-minutes of hands-on treatment?

Centrally Located for Your Convenience

Better Health & Wellness is Our Mission

Contact Integral
Health & Wellness